When it comes to effective telecom solutions, don’t just take our word. Discover how Tel-Affinity has helped other businesses improve their IT and telecom through the following case studies.
Our customer, an energy services consulting firm, owned an on-premises PBX that was expensive to maintain and operate and did not have the functionality to meet the needs of employees who traveled extensively. Adding further stress, the on-site system did not have the ability to meet their peak season needs, and callers were regularly getting busy signals.
We identified multiple vendors who could address this firm’s needs to reduce cost, increase peak season calling capabilities and facilitate remote worker and traveler accessibility. We coordinated web presentations and on-site meetings of vendors with the customer’s IT and finance teams; prepared detailed specs for vendors to use in proposal pricing; and assisted the customer in evaluating options and making a final decision.
Based on our recommendations, the customer was able to reduce their monthly telecommunications spending by 50%, saving over $75,000 over the contract term.
The management of this growing auto repair chain faced challenges integrating 30+ locations across California into a single unified telecommunications operation. Each site had its own phone bills and PBX hardware, which was costly and difficult to manage and maintain.
The customer engaged Tel-Affinity to identify and implement one hosted UCaaS provider to integrate all locations onto a single platform. Based on our recommendations, the customer converted all locations to a single UCaaS provider, reducing their telecom expenses by $70,000 over the 3-year contract term, and improving their technology management capabilities with a “single-pane-of-glass” view for all telecom services.
The incoming CIO of this independent college had inherited an aging PBX and a myriad of phone bills from multiple providers serving the main campus and several satellites. The immediate challenges were to replace the end-of life PBX with modern IP communications technology and to integrate the campuses with a single carrier in place of multiple, uncoordinated vendors.
The customer engaged us to assist in evaluating their options for a new PBX from a portfolio of premises-based, hybrid, and cloud-based vendors and to replace the multiple circuit vendors with a single carrier for the main and remote campuses. The objective was to identify a system that could integrate the multi-site campus; support a range of functions and end-point devices including unified communications for professionals, contact center teams, and emergency phones; simplify maintenance and support; and reduce operating costs.
By implementing our recommended system, the customer was able to reduce their operating expenses by 80%; internalize much of the ongoing system maintenance and support with the vendor’s train-the-trainer support model; and achieve payback on the new PBX in under 5 years.
Our client, a technology start-up, needed to ensure that their valuable intellectual property was adequately protected from theft and malicious intrusions. After reviewing the client’s needs with them, we brought in a security management consulting firm that conducted on-site and remote testing of the customer’s operations.
Addressing their security concerns from the perspectives of people, processes, and technology, the firm identified key risk areas and developed a recommended plan of action to secure their infrastructure and improve operational security. The customer was able to implement the plan of action with a combination of internal staffing resources and the consulting firm’s training and managed services offerings.