Omnichannel Messaging
How do your customers communicate and connect with your business? Not too long ago, most companies got by with just toll-free support and sales phone numbers. Today, consumers use an ever-expanding list of communications channels – SMS, MMS, IVR self-service tools, online-chat, Twitter, Facebook – on both computers and mobile devices. And they want to communicate with your business over any of these channels.
Omnichannel communications allows you to meet your customers where they prefer to communicate. And if you’re an enterprise with millions of customers, we can help you customize and automate your customer engagement messaging to proactively deliver unique, personalized messages to the right individual at the right time on the medium of their choice.
Why Do Businesses Need Omnichannel Messaging?
The way you communicate with customers – both existing and potential – is the lifeblood of your business. Here are some of the many benefits of omnichannel messaging:
Efficient communication.
Both you and your customers benefit from easy methods of connecting. Tools such as texting, online chat, and interactive IVR offer seamless, one-stop communication. With omnichannel communications, connection is just a click away. By facilitating quick communication on the customer’s channel of choice, they are less likely to turn elsewhere for answers.
Communication wherever and whenever.
Imagine if your customers could seamlessly connect to your team while using your mobile app or when browsing your site. Omnichannel messaging knocks down barriers to communication by creating an easy path to customer interaction.
Improved customer experience.
When customers can obtain information quickly and communicate on their terms, they are more likely to engage with your brand and make return visits. Omnichannel messaging helps to increase sales by improving the customer’s experience.
Increased customer loyalty.
Omnichannel messaging personalizes the customer experience and retains the continuity of a conversation across all media – speeding your business’s response time and reducing your customers’ efforts. This speed and responsiveness builds customer loyalty.
Are You Communicating With Millions of Customers a Month?
Enterprises have unique omnichannel communication needs. If your business is communicating with millions of customers a month, and you’re looking to automate or personalize those conversations, Tel-Affinity’s relationships with the industry’s most advanced messaging vendors mean you do not have to come up with your own solution.
The enterprise-level omnichannel messaging experience is specific to businesses that are seeking to deliver information proactively and/or to deflect calls from the call center. An automated, personalized omnichannel messaging technology enables you to deliver customized conversations and the best possible customer experience. Our solutions bring your users the information they need before they let you know they need it.
How to Capitalize on Omnichannel Messaging
Put the most advanced communication tools to work for your business with help from Tel-Affinity. Every organization’s messaging needs are different, and with so many channels available, it is crucial to tailor the solutions to your customers’ needs. Tel-Affinity works closely with you to identify:
- What you are trying to achieve with your messaging
- Which communications channels your customers prefer
- Best practices for delivering accurate and useful information to your customers to build brand loyalty
Interested in opening more communications doors for your business?
Contact Tel-Affinity today to get started on your omnichannel messaging journey.